Everything you need to know about the product and billing.
Yes, but don’t worry. Your registration is automatically generated when you place your order. Just fill in the details correctly and you will receive access to your account via email.
This website is the official website / shop of China TKTX numbing cream manufacturing factory, we are mainly engaged in international wholesale trade, not retail.
Therefore, the purchase quantity determines the price discount.
If you haven’t received all the items from your order, we sincerely apologize for any inconvenience. Here are some steps you can take to address this situation:
Check Your Shipping Confirmation:
Items Shipped in Separate Packages:
Contact Us:
Investigation Process:
We apologize for any inconvenience this may have caused and appreciate your understanding. We are here to assist and ensure you receive all the items you’ve paid for.
We understand that issues may occasionally arise with orders, and we are committed to resolving them promptly. Here’s what you can do if you encounter any problems with your order:
Contact Us:
Order Verification:
Resolution Options:
Timely Communication:
Customer Satisfaction Guarantee:
We strive to provide a positive shopping experience, and our customer support team is here to assist you. If you have any further questions or concerns, please don’t hesitate to reach out to us
We understand that sometimes returns are necessary, and we’re here to assist you through the process. Here’s how you can obtain a return label:
Initiate the Return Request:
Check Return Eligibility:
Generate the Return Label:
Return Shipping Cost:
Package the Item:
Send the Package:
Monitor the Return:
Please review our complete return policy for more details. If you have any further questions or encounter issues during the return process, feel free to contact our customer support
Access the Website:
Browse Products:
Select Products:
Review the Cart:
Proceed to Checkout:
Fill in Information:
Choose Payment Method:
Final Review:
Confirm the Order:
Remember that these instructions are generic and may vary based on the specific interface of the TKTX virtual store. If you encounter difficulties or need specific information, I recommend contacting the store’s customer support directly or referring to the help/instructions section on the website.
If you’ve forgotten your password and need to regain access to your account, follow these simple steps to reset your password on our website:
Visit the Login Page:
Click on “Lost your password?”:
Enter Your Email Address:
Submit and Check Your Email:
Follow the Link in the Email:
Create a New Password:
Log In with Your New Password:
If you encounter any difficulties during this process or if you don’t receive the password reset email, please don’t hesitate to contact our customer support.
If you’re looking to update your password on our website, follow these simple steps to ensure a secure and smooth process:
Login to Your Account:
Navigate to Account Settings:
Access the “Change Password” Section:
Enter Current and New Password:
Submit Changes:
Log In with Your New Password:
Confirmation Email (Optional):
If you face any challenges during this process or have additional questions, feel free to reach out to our customer support.
Thank you for reaching out to us. If you wish to cancel your account on TKTX Company, please follow these simple instructions:
Log In to Your Account:
Access Account Settings:
Find the Account Cancellation Option:
Follow Provided Instructions:
Account Cancellation Confirmation:
We’re sorry to see you go, and we’d appreciate any feedback you can provide about your decision to cancel. If there’s anything specific we can do to improve, please let us know.
If you encounter any issues or need additional assistance during the cancellation process, please contact us immediately. We are here to help.
Yes, it is mandatory. We strongly recommend that you create an account on our website to ensure more effective assistance in case of any unforeseen circumstances.
The variety of colors in TKTX packaging is associated with the different formulations of its topical anesthetic products. Each color represents a specific concentration of anesthetic in the formula. For instance, distinct colors on the packaging may indicate varying percentages of active ingredients, providing consumers with options of different intensities of anesthetic effects.
Initially, the blue packaging represented TKTX Cream with a concentration of 40%. However, in response to the demand for greater anesthesia efficacy, TKTX expanded its product line to include different concentrations, ranging from 40% to 100%. This way, the differentiated colors make it easier for consumers to identify and select the product that best suits their specific needs, considering the desired intensity of anesthesia.
The different percentages written on TKTX packaging reflect the varied concentrations of anesthetics present in the products. Each percentage indicates the proportion of the active ingredient in the formula, directly influencing the intensity and duration of the anesthetic effect provided.
Initially, TKTX started with a concentration of 40%, as indicated on the blue packaging. However, in response to the demand for increased anesthesia efficacy, the company expanded its product line to include various concentrations, now ranging from 40% to 100%. This diversity allows consumers to choose the product that best suits their needs, based on the desired intensity of anesthesia for specific procedures.
In the past, the widespread presence of counterfeit TKTX products prompted the TKTX factory to take measures to clearly distinguish between the genuine original product and the imitations. To simplify identification for consumers, the color of the cream was changed from white to pink.
Currently, the TKTX factory continues to offer creams in both white and pink colors, acknowledging that customers have diverse preferences regarding the cream’s hue. This range of options has been maintained to cater to the specific needs and individual preferences of consumers.
The only discrepancy between the two lies in color; there are no other distinctions.
Determining the best TKTX percentage depends on intended use and individual preferences. The different percentages represent variations in the concentration of the active anesthetic, affecting the intensity and duration of anesthesia.
For less invasive or sensitive procedures, a lower percentage may be sufficient, while more extensive or uncomfortable procedures may require a higher percentage to ensure adequate anesthesia. It is recommended to consult a healthcare professional or esthetician for personalized guidance based on the specific needs of the procedure and individual tolerances.
We have the following colors
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
For purchases over $90 ( USD ), our system will automatically enable the free shipping option during the checkout process.
Address changes are only possible prior to shipment through our customer service. Once the package is dispatched, it will not be possible to modify the delivery address. We recommend paying special attention to entering delivery details accurately during the purchase to prevent any potential issues.
If your order does not arrive on the expected delivery date, you can check the website to see the current status of your order here.
Please note: Expected shipping times for orders outside the UK and ROI do not take into account possible delays if your package is held up in customs. We ask that you allow 30 days from ordering to receive your item(s) before further investigation.
If you ordered during one of our sales, the location gets quite busy, so your delivery may take a little longer to reach you.
You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t Shop deliver to me?
We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.
The TKTX factory will prioritize the use of UPS, DHL, and FedEx for package delivery. For some countries/regions that do not support the above shipping methods, we will contact you promptly and provide information on the best shipping method.
This may include options such as chemical flights, railway transport, and maritime shipping.
Yes we do.
Remembering that some countries have restrictions. Consult our service center via WhatsApp.
Payment Options:
Before you start troubleshooting why you aren’t receiving any app notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection. Open your mobile browser and try to search Google for anything
Hello, our local stores exclusively serve for administration purposes and do not hold inventory. To ensure that you receive genuine products, all items are shipped directly from our factory. This way, we guarantee the authenticity of each product we send.
All products provide the option for reviews by verified buyers, who are customers that have purchased the products on our website. We recommend checking the reviews and ratings, ranging from 1 to 5 stars, assigned to each product.
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