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Everything you need to know about the product and billing.

Orders & Purchases

Yes, but don’t worry. Your registration is automatically generated when you place your order. Just fill in the details correctly and you will receive access to your account via email.

Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.

Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.

This website is the official website / shop of China TKTX numbing cream manufacturing factory, we are mainly engaged in international wholesale trade, not retail.

Therefore, the purchase quantity determines the price discount.

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it. You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds. The most common reasons an order might be canceled are: We will send you an email if any part of your order is canceled or if we need more information to process your order.

If you haven’t received all the items from your order, we sincerely apologize for any inconvenience. Here are some steps you can take to address this situation:

  1. Check Your Shipping Confirmation:

    • Review the shipping confirmation you received via email. Sometimes, items may be shipped separately with different delivery timelines.
  2. Items Shipped in Separate Packages:

    • In some cases, to ensure swift delivery, we dispatch items in separate packages. Check if there’s more than one tracking number associated with your order.
  3. Contact Us:

    • If, after checking these details, you still haven’t received all the items, please contact us immediately. Provide your order number and specific details about the missing items. Our support team will be happy to investigate and resolve the issue.
  4. Investigation Process:

    • Upon contacting us, our team will initiate a thorough investigation to locate the missing items. This may take some time, but we are committed to resolving the situation in the best possible manner.

We apologize for any inconvenience this may have caused and appreciate your understanding. We are here to assist and ensure you receive all the items you’ve paid for.

We understand that issues may occasionally arise with orders, and we are committed to resolving them promptly. Here’s what you can do if you encounter any problems with your order:

  1. Contact Us:

    • If you experience any issues with your order, please contact our customer support team as soon as possible. Provide your order number and a detailed description of the problem, and we will work to find a solution.
  2. Order Verification:

    • Our support team will review your order and investigate the issue. This may involve checking inventory, shipment details, and any other relevant information to identify and resolve the problem.
  3. Resolution Options:

    • Depending on the nature of the issue, we will offer appropriate resolutions, which may include item replacement, refunds, or other solutions to ensure your satisfaction.
  4. Timely Communication:

    • We are committed to keeping you informed throughout the resolution process. You will receive timely updates on the status of your inquiry and the steps being taken to address the problem.
  5. Customer Satisfaction Guarantee:

    • Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with the resolution offered, please let us know, and we will do our best to find a satisfactory solution.

We strive to provide a positive shopping experience, and our customer support team is here to assist you. If you have any further questions or concerns, please don’t hesitate to reach out to us

We understand that sometimes returns are necessary, and we’re here to assist you through the process. Here’s how you can obtain a return label:

  1. Initiate the Return Request:

    • Log in to your account on our website and navigate to the “Order History” section. Find the order containing the item you wish to return and select the specific item.
  2. Check Return Eligibility:

    • Ensure that your return request meets our return policy, which includes initiating the return within 7 days of delivery. Please note that returns initiated after this period will not be accepted.
  3. Generate the Return Label:

    • Follow the prompts to generate a return label. The return label will include instructions on how to package and send the item back to us.
  4. Return Shipping Cost:

    • Kindly note that the return shipping cost is the responsibility of the customer. This cost will not be covered byTKTX Company Store.
  5. Package the Item:

    • Safely package the item, affix the provided return label to the package, and ensure that it is securely sealed.
  6. Send the Package:

    • Drop off the package at your chosen shipping carrier. We recommend using a trackable shipping method to ensure the safe return of the item.
  7. Monitor the Return:

    • Keep an eye on the return shipment using the provided tracking number. Once we receive the item, our team will process the return accordingly.

Please review our complete return policy for more details. If you have any further questions or encounter issues during the return process, feel free to contact our customer support

  1. Access the Website:

    • Go to the official TKTX Store’s virtual shop website.
  2. Browse Products:

    • Explore the store to find the products you want to purchase. Use categories, navigation menus, or the search bar to locate desired items.
  3. Select Products:

    • Add desired products to your shopping cart. This is typically done by clicking an “Add to Cart” button next to the product.
  4. Review the Cart:

    • After adding products, go to the shopping cart. There, you can review selected items, adjust quantities, and view the total purchase amount.
  5. Proceed to Checkout:

    • Initiate the checkout process by clicking a button such as “Proceed to Checkout” or “Finalize Purchase.”
  6. Fill in Information:

    • During the checkout process, you will need to provide delivery information, payment details, and any other necessary information.
  7. Choose Payment Method:

    • Select the desired payment method, such as credit card, PayPal, among others.
  8. Final Review:

    • Before completing the purchase, carefully review all provided information to ensure accuracy.
  9. Confirm the Order:

    • Finalize the purchase by clicking a button like “Confirm Order” or “Complete Purchase.”

Remember that these instructions are generic and may vary based on the specific interface of the TKTX virtual store. If you encounter difficulties or need specific information, I recommend contacting the store’s customer support directly or referring to the help/instructions section on the website.


If you’ve forgotten your password and need to regain access to your account, follow these simple steps to reset your password on our website:

  1. Visit the Login Page:

    • Go to the login page on our website. You can usually find the login link at the top right corner of the page.
  2. Click on “Lost your password?”:

    • Below the login form, you’ll see a link that says “Lost your password?” or a similar phrase. Click on this link.
  3. Enter Your Email Address:

    • On the password reset page, enter the email address associated with your account in the provided field.
  4. Submit and Check Your Email:

    • Click the “Reset Password” button. You’ll receive an email with instructions on how to reset your password. Please allow a few minutes for the email to arrive, and check both your inbox and spam folder.
  5. Follow the Link in the Email:

    • Open the email and click on the provided link. This will take you to a page where you can create a new password.
  6. Create a New Password:

    • Choose a strong and secure password for your account and confirm it.
  7. Log In with Your New Password:

    • Return to the login page, enter your email address, and use the new password to log in.

If you encounter any difficulties during this process or if you don’t receive the password reset email, please don’t hesitate to contact our customer support.

If you’re looking to update your password on our website, follow these simple steps to ensure a secure and smooth process:

  1. Login to Your Account:

    • Visit our website and log in to your account using your current email address and password.
  2. Navigate to Account Settings:

    • Once logged in, navigate to your account settings. This is typically found under your account name or in a dropdown menu.
  3. Access the “Change Password” Section:

    • Look for an option like “Change Password” or “Account Settings.” Click on this option to access the password change section.
  4. Enter Current and New Password:

    • You’ll likely be prompted to enter your current password as a security measure. After that, enter your new password in the designated fields.
  5. Submit Changes:

    • Click the “Save Changes” or “Update Password” button to confirm the change.
  6. Log In with Your New Password:

    • After successfully changing your password, use the new credentials to log in to your account.
  7. Confirmation Email (Optional):

    • Some websites send a confirmation email when a password is changed. If you receive such an email without initiating the change yourself, contact our customer support immediately.

If you face any challenges during this process or have additional questions, feel free to reach out to our customer support.

Thank you for reaching out to us. If you wish to cancel your account on TKTX Company, please follow these simple instructions:

  1. Log In to Your Account:

    • Visit our website and log in to your account using your username and password.
  2. Access Account Settings:

    • After logging in, navigate to the account settings section. This is typically located under your username, often in the top right corner of the site.
  3. Find the Account Cancellation Option:

    • Look for an option related to account cancellation. Depending on your site’s setup, this might be labeled as “Cancel Account” or something similar.
  4. Follow Provided Instructions:

    • Within the account settings, follow the instructions provided to cancel your account. This may involve confirming your decision or entering your password for security purposes.
  5. Account Cancellation Confirmation:

    • After completing the cancellation steps, you should receive a confirmation indicating that your account has been successfully canceled.

We’re sorry to see you go, and we’d appreciate any feedback you can provide about your decision to cancel. If there’s anything specific we can do to improve, please let us know.

If you encounter any issues or need additional assistance during the cancellation process, please contact us immediately. We are here to help.

Yes, it is mandatory. We strongly recommend that you create an account on our website to ensure more effective assistance in case of any unforeseen circumstances.


The variety of colors in TKTX packaging is associated with the different formulations of its topical anesthetic products. Each color represents a specific concentration of anesthetic in the formula. For instance, distinct colors on the packaging may indicate varying percentages of active ingredients, providing consumers with options of different intensities of anesthetic effects.

Initially, the blue packaging represented TKTX Cream with a concentration of 40%. However, in response to the demand for greater anesthesia efficacy, TKTX expanded its product line to include different concentrations, ranging from 40% to 100%. This way, the differentiated colors make it easier for consumers to identify and select the product that best suits their specific needs, considering the desired intensity of anesthesia.

The different percentages written on TKTX packaging reflect the varied concentrations of anesthetics present in the products. Each percentage indicates the proportion of the active ingredient in the formula, directly influencing the intensity and duration of the anesthetic effect provided.

Initially, TKTX started with a concentration of 40%, as indicated on the blue packaging. However, in response to the demand for increased anesthesia efficacy, the company expanded its product line to include various concentrations, now ranging from 40% to 100%. This diversity allows consumers to choose the product that best suits their needs, based on the desired intensity of anesthesia for specific procedures.

In the past, the widespread presence of counterfeit TKTX products prompted the TKTX factory to take measures to clearly distinguish between the genuine original product and the imitations. To simplify identification for consumers, the color of the cream was changed from white to pink.

Currently, the TKTX factory continues to offer creams in both white and pink colors, acknowledging that customers have diverse preferences regarding the cream’s hue. This range of options has been maintained to cater to the specific needs and individual preferences of consumers.

The only discrepancy between the two lies in color; there are no other distinctions.

Determining the best TKTX percentage depends on intended use and individual preferences. The different percentages represent variations in the concentration of the active anesthetic, affecting the intensity and duration of anesthesia.

For less invasive or sensitive procedures, a lower percentage may be sufficient, while more extensive or uncomfortable procedures may require a higher percentage to ensure adequate anesthesia. It is recommended to consult a healthcare professional or esthetician for personalized guidance based on the specific needs of the procedure and individual tolerances.

We have the following colors

  • Yellow
  • Black
  • Red
  • Gold
  • Blue
  • Green
  • White

Returns & Refunds

After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.

With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.

Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.

Shipping & Tracking

For purchases over $90 ( USD ), our system will automatically enable the free shipping option during the checkout process.

Address changes are only possible prior to shipment through our customer service. Once the package is dispatched, it will not be possible to modify the delivery address. We recommend paying special attention to entering delivery details accurately during the purchase to prevent any potential issues.

If your order does not arrive on the expected delivery date, you can check the website to see the current status of your order here.

Please note: Expected shipping times for orders outside the UK and ROI do not take into account possible delays if your package is held up in customs. We ask that you allow 30 days from ordering to receive your item(s) before further investigation.

If you ordered during one of our sales, the location gets quite busy, so your delivery may take a little longer to reach you.

You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.

Why don’t Shop deliver to me?

We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.

The TKTX factory will prioritize the use of UPS, DHL, and FedEx for package delivery. For some countries/regions that do not support the above shipping methods, we will contact you promptly and provide information on the best shipping method.

This may include options such as chemical flights, railway transport, and maritime shipping.

Yes we do.
Remembering that some countries have restrictions. Consult our service center via WhatsApp.

Fees & billing

Payment Options:

  • Cash.
  • Checks.
  • Debit cards.
  • Credit cards.
  • Mobile payments.
  • Electronic bank transfers.
  • Cryptocurrencies.


Before you start troubleshooting why you aren’t receiving any app notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection. Open your mobile browser and try to search Google for anything

Hello, our local stores exclusively serve for administration purposes and do not hold inventory. To ensure that you receive genuine products, all items are shipped directly from our factory. This way, we guarantee the authenticity of each product we send.

All products provide the option for reviews by verified buyers, who are customers that have purchased the products on our website. We recommend checking the reviews and ratings, ranging from 1 to 5 stars, assigned to each product.

How can we help you?

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