FAQs

Welcome to the TKTX Products FAQ page. Here, you'll find detailed answers about our topical anesthetics, including information on application, effectiveness, safety, and where to buy them. Our mission is to provide high-quality products to ensure your satisfaction and comfort. If you have additional questions, please don't hesitate to contact us.

FAQs

Welcome to the TKTX Products FAQ page. Here, you'll find detailed answers about our topical anesthetics, including information on application, effectiveness, safety, and where to buy them. Our mission is to provide high-quality products to ensure your satisfaction and comfort. If you have additional questions, please don't hesitate to contact us.

Orders & Purchases

Do I need an account to place an order?

Yes, but don’t worry. Your registration is automatically generated when you place your order. Just fill in the details correctly and you will receive access to your account via email.

Where is my order?

Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.

Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.

Can I buy products at retail?

Yes, you can purchase products at retail. This website is the official store of the TKTX anesthetic cream manufacturing factory in China. While we are primarily involved in international wholesale trade, we also offer the option for retail purchases directly on our website.

Need to edit an order?

Changed your mind or provided the wrong address at checkout? Don’t worry, we’ve all been there.

As long as your order hasn’t been shipped, you can make changes to it.

First, you’ll need to locate your order number and reach out to our customer service channels as soon as possible.

Why was my order canceled?

Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds. The most common reasons an order might be canceled are:

  • Limits on available quantities
  • The item is out of stock
  • Price or other listing errors
  • Additional information is needed by our Credit and Fraud Avoidance department
  • Unavailable carrier or shipping method
  • Using an older browser or app version which is no longer supported

We will send you an email if any part of your order is canceled or if we need more information to process your order.

I didn’t receive all off my order?

If you haven’t received all items from your order, we apologize for any inconvenience. Here’s what you can do:

  1. Check your shipping confirmation email for separate shipments.
  2. Look for multiple tracking numbers associated with your order.
  3. Contact us with your order number and details of the missing items.
  4. Our support team will investigate promptly and work to resolve the issue.

We apologize for any inconvenience and appreciate your understanding. We’re here to help ensure you receive all your items.

What if there is a problem with my order?

If you encounter any problems with your order, follow these steps:

  1. Contact our customer support team with your order number and details of the issue.
  2. Our team will investigate and offer appropriate resolutions, such as item replacement or refunds.
  3. You’ll receive timely updates on the status of your inquiry.
  4. Your satisfaction is our priority. If you’re not satisfied with the resolution, let us know, and we’ll work to find a solution.

We’re committed to providing excellent service and are here to assist you. If you have further questions, please reach out to us.

How do I get a return label?

To get a return label:

  1. Log in to your account and navigate to “Order History.“
  2. Find the order and item you want to return.
  3. Make sure your return request meets our policy (within 7 days of delivery).
  4. Follow the prompts to generate the return label with instructions.
  5. Note: You’re responsible for the return shipping cost.
  6. Package the item securely and affix the return label.
  7. Drop off the package at your shipping carrier.
  8. Track the return using the provided number.

For more details, review our return policy. If you need further assistance, contact customer support.

How to generate order at the TKTX official store?

To order from the TKTX Company official store:

  1. Access the TKTX Store‘s website.
  2. Browse and select your desired products.
  3. Add products to your cart.
  4. Review your cart and adjust quantities if needed.
  5. Proceed to checkout.
  6. Fill in delivery and payment information.
  7. Choose your payment method.
  8. Review all information carefully.
  9. Confirm your order to complete the purchase.

Note: Instructions may vary slightly based on the TKTX store’s interface. For specific guidance or assistance, contact customer support or refer to the website’s help section.

Account

How do I reset my password?

To reset your password:

  1. Visit our website’s login page.
  2. Click on “Lost your password?“
  3. Enter your email address.
  4. Submit and check your email for instructions.
  5. Follow the link in the email to create a new password.
  6. Log in with your new password.

If you encounter any issues or don’t receive the email, contact customer support.

How do I change my password?

To change your password:

  1. Log in to your account.
  2. Go to your account settings.
  3. Find the “Change Password” section.
  4. Enter your current and new passwords.
  5. Save the changes.
  6. Log in with your new password.

If you encounter any issues or have questions, contact customer support.

How do I cancel my account?

To cancel your account:

  1. Log in to your account on our website.
  2. Access the account settings section.
  3. Look for the account cancellation option.
  4. Follow the provided instructions to cancel your account.
  5. You should receive a confirmation of the cancellation.

We’re sorry to see you go. If you have any feedback or need assistance, please contact us.

Do I need an account to place an order?

Yes, it is mandatory. We strongly recommend that you create an account on our website to ensure more effective assistance in case of any unforeseen circumstances.

Products

Why does TKTX have different colors?

The variety of colors in TKTX packaging is associated with the different formulations of its topical anesthetic products. Each color represents a specific concentration of anesthetic in the formula. For instance, distinct colors on the packaging may indicate varying percentages of active ingredients, providing consumers with options of different intensities of anesthetic effects.

Initially, the blue packaging represented TKTX Cream with a concentration of 40%. However, in response to the demand for greater anesthesia efficacy, TKTX expanded its product line to include different concentrations, ranging from 40% to 100%. This way, the differentiated colors make it easier for consumers to identify and select the product that best suits their specific needs, considering the desired intensity of anesthesia.

Why are there different percentages written on the TKTX box?

The different percentages written on TKTX packaging reflect the varied concentrations of anesthetics present in the products. Each percentage indicates the proportion of the active ingredient in the formula, directly influencing the intensity and duration of the anesthetic effect provided.

Initially, TKTX started with a concentration of 40%, as indicated on the blue packaging. However, in response to the demand for increased anesthesia efficacy, the company expanded its product line to include various concentrations, now ranging from 40% to 100%. This diversity allows consumers to choose the product that best suits their needs, based on the desired intensity of anesthesia for specific procedures.

 

Why does TKTX have white and pink inner creams?

In the past, the widespread presence of counterfeit TKTX products prompted the TKTX factory to take measures to clearly distinguish between the genuine original product and the imitations. To simplify identification for consumers, the color of the cream was changed from white to pink.

Currently, the TKTX factory continues to offer creams in both white and pink colors, acknowledging that customers have diverse preferences regarding the cream’s hue. This range of options has been maintained to cater to the specific needs and individual preferences of consumers.

What is the difference between white and pink TKTX internal creams?

The only discrepancy between the two lies in color; there are no other distinctions.

What percentage of TKTX is best?

Determining the best TKTX percentage depends on intended use and individual preferences. The different percentages represent variations in the concentration of the active anesthetic, affecting the intensity and duration of anesthesia.

For less invasive or sensitive procedures, a lower percentage may be sufficient, while more extensive or uncomfortable procedures may require a higher percentage to ensure adequate anesthesia. It is recommended to consult a healthcare professional or esthetician for personalized guidance based on the specific needs of the procedure and individual tolerances

How many colors does TKTX have?

We have the following colors